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Programs and Services

VincentCare’s Northern Community Hub's Initial Assessment & Planning (IA&P) program is one of five Housing Access Points for clients to access the homelessness service system in Melbourne’s North West Metropolitan region.

The IA&P service can assist people with:

  • Information and advocacy in relation to private rental
  • Referral to relevant services such as community health services, legal aid, material aid etc
  • Housing Establishment Funds towards rent in advance, rental arrears or crisis accommodation
  • Crisis accommodation

IA&P workers have access to a resource register where housing and support vacancies from specialist homelessness services are listed.

The IA&P team matches people with vacancies, prioritising those who have been assessed as most at risk.


IA&P works as part of a coordinated service system with other allied programs including:

  • Access Points in the North West
  • Hope Street Youth & Family Services
  • Crossroads Support Services
  • Merri Outreach Support Services


IA&P is a generalist homelessness service that works with people over 16 years experiencing homelessness or housing crisis.


At the Access Point, people seeking assistance will meet with an IA&P worker who will complete an assessment of their housing and support needs.


Address: 175 Glenroy Road, Glenroy 3046
Phone (business hours):  (03) 9304 0100
Fax: (03) 9304 0111
After Hours Crisis Accommodation: 1800 825 955

1800 support line

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