Initial Assessment and Planning

One of five Housing Access Points for clients to access the homelessness service system in Melbourne’s North West Metropolitan region.

VincentCare’s Initial Assessment and Planning Team (IA&P) operates one of five Access Points in the North West metropolitan region. An Access Point is a formally recogonised and designated entry point for clients to access resources provided by the homelessness service system. This Access Point covers both the Moreland and Hume Local Government Areas.

The Initial Assessment and Planning Team is responsible for:

  • Providing information on available accommodation options, including immediate/crisis accommodation,
    private rental, and social housing;
  • Undertaking assessments to identify what type of support a person may require;
  • Making referrals to appropriate support and accommodation services;
  • Undertaking safety and risk assessments;
  • Arranging and purchasing emergency accommodation using Housing Establishment Funds (HEF);
  • Providing assistance and advocacy to resolve tenancy issues with private landlords; and
  • Assistance to complete applications for social housing providers.

As an Access Point, the IA&P Team is required to assess and prioritise clients for support and housing vacancies. If a client is matched to a resource vacancy, it is the role of the IAP Team to send the client’s information and assessment to the relevant service.

How can I access the service?

The service is open Monday to Friday 9am to 5pm, and you don’t need to make an appointment.

If you need an interpreter, the IA&P Team have access to both phone and face-to-face interpreters.

Who is eligible to receive support?

IA&P is a generalist mainstream service that works with anyone 16 years or older who isexperiencing homelessness or a housing difficulty.

Do I need a referral?

No. You can make direct contact with the IA&P Team either by phone or in person at VincentCare’s Northern Community Hub in Glenroy.

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