Free and confidential financial counselling.
The Financial Counselling service assists people experiencing financial difficulty by providing information, advice and advocacy. Financial counsellors work with you to find a solution and assist you in relieving financial stress.
If you are experiencing problems with debt collectors, loans, credit, consumer leases, buy now-pay later arrangements, mortgages, pay day loans, tax debts, Centrelink debts, gas, electricity, water, phone and internet bills, fines and infringements, superannuation or insurance, have a chat with our financial counsellor to find out about your options.
A financial counsellor can help with:
- Assessing your overall financial situation.
- Accessing grants and concessions.
- Providing advice on what to do if you are having difficulties paying bills, fines or debts.
- Assisting with prioritising debts.
- Giving information about the options available to you regarding debt with creditors.
- Advocating to financial institutions on your behalf (when necessary).
- Giving information about the legal processes of debt collection and bankruptcy.
- Making a complaint with an Ombudsman service.
Financial counsellors are free, confidential, non-judgemental and independent. The Financial Counselling service does not lend money or provide emergency relief.