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Programs and Services

The Young Adults Outreach Support Service offers support to Young Adults aged
17-25 years that are experiencing or at risk of homelessness.

This program identifies the barriers to accessing or sustaining accommodation that may include:

  • Disabilities such as an intellectual disability, physical disability
  • Mental health concerns, personality disorders etc
  • Substance use issues
  • Estrangement from family, social Isolation
  • Experience of abuse or trauma
  • Difficulties accessing private rental, the labour market and training options
  • Difficulties with independent living skills
  • Access issues for young people from Culturally and Linguistically Diverse (CALD) backgrounds

Young Adults Outreach Support also provides support for young people who either have recently left the family home, are unable to access or sustain affordable housing in the private rental market or are boarding with a number of friends and family (also known as ‘couch surfing’).

Housing assistance is offered as part of the program and focuses on providing young people who are experiencing homelessness and are currently employed or engaged with education and training with the opportunity to access a long term housing placement.

Young Adults Outreach Support can provide a fixed term private rental lease after which the young person is expected to meet certain milestones in their stay in relation to employment and private rental readiness.


The Young Adult Support Services team works with a number of organisations to ensure that the best outcomes are achieved for the client. Some of these organisations include:

  • North East Housing
  • HomeGround
  • Various youth refuges
  • Mental Health services
  • Alcohol and Other Drug services
  • Department of Human Services


  • Aged 17-25 years
  • Homeless or risk of homelessness


All referrals are to go via an Access Point. VincentCare’s Northern Community Hub is one of these Access Points, based at 175 Glenroy Road, Glenroy.

When a vacancy is listed, all referrals will be sent to this Access Point. Upon receipt the Young Adults Outreach Support Service team will assess the referral for criteria and suitability.

A team member will make contact to complete a further assessment in person. If the young person is suitable for the program and wishes to work with the Young Adults Outreach Support Service to address their housing needs, they will be accepted into the program.

A waiting list is not kept.

All of the information collected will remain anonymous and confidential. Participation in the program is voluntary and you can withdraw at any time.

Contact Us

Address: 175 Glenroy Road, Glenroy 3046
Phone: (03) 9304 0100
Fax: (03) 9304 0102

1800 support line

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