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For over 14 years, Harry* lived in unstable housing, renting a room in Brunswick West from a former colleague who owned the property. While this initially provided him with shelter, his living conditions deteriorated over time.

Harry faced numerous restrictions at home, including being unable to use the heater in shared areas. His privacy was constantly violated as his housemate would enter his room without warning. Without a formal lease or rent receipts, Harry constantly feared eviction and was unaware of his rights. The power imbalance with his former colleague left him feeling vulnerable and alone.

Beyond housing struggles, Harry also battled health issues. Diagnosed with Parkinson’s four years ago, he found everyday tasks increasingly difficult. Simple movements, like getting out of bed, became a challenge, and his mobility was significantly affected. His bathroom setup-a shower over a bathtub-posed a serious fall risk, heightening his safety concerns at home. Despite these difficulties, he had minimal follow-up medical support and lacked connections to aged care services or occupational therapy.

A turning point came when staff from the Coburg Library, who had attended a recent HomeConnect presentation-a support program by VincentCare-referred Harry for assistance.

Michelle Douglas, a Support Worker for Adults & Older Adults at HomeConnect, played a key role in guiding Harry through this critical period. Recognizing his urgent needs, Michelle acted quickly to link him with essential services.

Through a referral to the Sacred Heart Commonwealth Home Support Program (CHSP), Harry was introduced to Natalie Platten, a social worker who assisted him in navigating the aged care and healthcare systems, including exploring a potential Home Care Package. An Occupational Therapist referral was also arranged to address his mobility challenges.

One of Harry’s pressing health concerns was his dental care. He had been advised to have five teeth removed but hesitated due to fear of the procedure. With gentle encouragement from Michelle and Sacred Heart CHSP, he was re-referred to Merri Bek Community Health, where he was supported in attending multiple appointments over several months. Eventually, he successfully underwent the extractions and is now awaiting denture work.

Another significant hurdle for Harry was financial stability. He struggled to manage his utility and phone bills but was unsure how to resolve these issues. With the support of Michelle and Myung Yoon, a Financial Counsellor at HomeConnect, he was able to regain control of his finances, including securing a more affordable phone plan.

Perhaps the most life-changing aspect of Harry’s journey was securing permanent housing. Understanding his urgent need, Michelle worked diligently to expedite his priority housing application through the Office of Housing. Sacred Heart nominated him for a long-term community housing opportunity with Housing First, and in December 2024, he moved into his own independent living unit in Brighton East.

To ease his transition, Michelle and HomeConnect provided brokerage support for crucial items like a new bed and fridge. Additionally, Sacred Heart arranged on-site housing settlement assistance through Pathways Worker Paul Reichelt, ensuring Harry had the resources and support needed to adjust comfortably to his new home.

Today, Harry is in a much better place, both physically and emotionally.

He continues to receive support through Sacred Heart’s CHSP Program, has completed major dental work, and is on a waitlist for occupational therapy to further improve his mobility.

Most importantly, he no longer has to live in fear of eviction or isolation.

Harry’s story is a powerful reminder of how coordinated support and advocacy can transform lives. Thanks to the dedicated efforts of Michelle Douglas, HomeConnect, Sacred Heart, and other service providers, Harry now has a secure and dignified home, along with the ongoing support he needs to live independently with confidence and peace of mind.

*Name changed for privacy