Programs and Services handwritten 2

The Home Care Packages program provides individualised packages of care by approved providers to assist people to remain living at home for as long as possible.

The Home Care Packages Program assists people to remain living at home for as long as possible and provides choice and flexibility in the way that care and support is provided at home.

Although there is not a minimum age requirement for eligibility, the Home Care Packages Program is targeted at frail older people. In some cases, younger people with disabilities, dementia or special care needs may be able to access a Home Care Package if they have been assessed and approved by an Aged Care Assessment Service and a provider is able to offer an appropriate package for the person.

VincentCare currently operates 120 Home Care Packages across the Northern and Western Metropolitan Regions.

Special Needs Groups

Under the Aged Care Act 1997, people with special needs include people who identify with or belong to one or more of the following groups:

  • People from Aboriginal and Torres Strait Islander communities;
  • People from culturally and linguistically diverse backgrounds;
  • People who live in rural and remote areas;
  • People who are financially or socially disadvantaged;
  • Veterans;
  • People who are homeless, or at risk of becoming homeless;
  • People who identify as lesbian, gay, bisexual, transgender or intersex;
  • People who are care leavers; and
  • Parents separated from their children by forced adoption or removal.

The majority of Home Care Packages coordinated by VincentCare target people who are homeless or at risk of homelessness. Seven packages are set aside for veterans.

Funding Levels

From 1 August 2013, there are 4 levels of Home Care Packages:

  • Level 1 - people with basic support needs ($7,501 p.a.)
  • Level 2 - people with low level care needs ($13,644 p.a.)
  • Level 3 - people with intermediate care needs ($30,003 p.a.)
  • Level 4 - people with high care needs ($45,607 p.a.)

Levels 1 & 2 and Levels 3 & 4 are broad-banded together and won’t require reassessment by ACAS to move between these levels. The new levels are designed to enable people to move within programs as their support needs increase or change.

Services and support available under Home Care Packages

There is a wide range of care and support services available for people to access, for the purpose of assisting them to remain living independently and achieve their identified goals.

Examples of care and support services include:

  • Case Management 
  • Domestic Assistance (cleaning, shopping assistance, assistance to pay bills)
  • Personal Care (assistance with showers and dressing, might be ongoing or post hospital admission)
  • Community Transport (to health care appointments, social activities)
  • Medication management (blister packs, dispensing and supervision via nursing service)

Referral into the Home Care Packages Program

All recipients of Home Care Packages must be first assessed as eligible by an Aged Care Assessment Service (ACAS). People under 65 are often redirected to Disability Services for assessment before being assessed for Aged Care.

If in doubt about a client’s eligibility, it is recommended that you contact ACAS to discuss. Approximately a third of VincentCare's existing Home Care Packages clients are under 65 years of age and have risk factors associated with premature ageing, addiction, mental health conditions and social isolation.

Assessments take place in the client’s current accommodation and workers can attend the assessment and support the person to engage with ACAS. Occasionally and when there is some urgency for support, referrals to ACAS can take place from hospitals and assessments can take place while the client is still an inpatient.

For a person to be eligible for a Home Care Package, the person must be assessed as:

  • Having needs that can only be met by a coordinated package of care services
  • Someone who would be eligible to receive at least low level residential care (for Home Care Levels 1 or 2) or high level residential care (for Home Care Levels 3 or 4) if they applied for residential care
  • Having expressed a preference to live at home (including as a resident of a retirement village)
  • being able to remain living at home with the support of a Home Care Package

Once a person has been assessed and approved, they will be waitlisted by their choice of service providers. If the person is unsure of what options are available, ACAS will assist them. People can choose to go on to the waitlist with multiple providers or just one.

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North West ACAS Northern Metro ACAS Northern Metro ACAS Northern Metro & Inner East ACAS
RMH Royal Park Campus 
34-54 Poplar Road
Parkville VIC 3052
Bundoora Extended Care
1231 Plenty Road
Bundoora VIC 3083
Heidelberg Austin Health
300 Waterdale Road
West Heidelberg 3081
St George’s Health Service 
283 Cotham Road
Kew VIC 3101
Ph: (03) 8387 2193
Fax: (03) 9388 1752
Ph: (03) 9495 3109
Fax: (03) 9467 8698
Ph: (03) 9496 2489
Fax: (03) 9496 2613
Ph: 9816 0566
Fax: (03) 9816 0588

City of Moreland
City of Moonee Valley
City of Hume
City of Melbourne (north)

City of Darebin (north)
City of Banyule (north)
Shire of Nillumbik 
Shire of Whittlesea

City of Banyule (south)

City of Yarra
City of Darebin (south)

Regional Boundaries

People eligible for a Home Care Package can only be offered a package from a provider with approval to operate packages in their region. VincentCare operates packages in the Northern and Western Metropolitan Region.

Northern Metropolitan Region Western Metropolitan Region

City of Yarra 
City of Moreland
City of Darebin
City of Hume
City of Banyule
Shire of Nillumbik
Shire of Whittlesea

City of Melbourne
City of Moonee Valley
City of Maribyrnong
City of Hobsons Bay
City of Brimbank
City of Melton
City of Wyndham

More Information

Please contact Sue Brumen, Manager - Home Care Packages Program at This email address is being protected from spambots. You need JavaScript enabled to view it. or the Home Care Packages team on (03) 9321 2912.

The Department of Health and Ageing also offers the following information online:

Department of Social Services website

Department of Health and Ageing Website

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