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Programs and Services

The Crisis Support Service (CSS) provides support to single adults and families with children experiencing homelessness or housing crisis.

CSS provides short term intensive case management to people who are experiencing homelessness and want to be linked back into the Hume and Moreland region.

The Crisis Support Service assists families to access and maintain accommodation such as crisis accommodation, community and rooming houses, transitional housing and public housing.

The program operates via an outreach service. CSS provides support for six to eight weeks and will ensure appropriate referrals and linkages are arranged after this period of time for immediate or long term support.


  • HomeGround Services


  • 16 years or older
  • Currently experiencing or at risk of experiencing homelessness
  • Single, couple or family


Prospective clients need to go through the Opening Doors Framework, such as VincentCare’s Access Point at the Northern Community Hub in Glenroy through self-referral or agency referral.


Address: 175 Glenroy Road, Glenroy 3046
Phone: (03) 9304 0100
Fax: (03) 9304 0111