Changes to the Privacy Act commenced on 12 March 2014.

Please note that our Privacy Policy is currently being reviewed and the updated version will be available shortly.

We apologise for any inconvenience this may cause. For any further information, please contact VincentCare's Privacy Officer on This email address is being protected from spambots. You need JavaScript enabled to view it..

Online Privacy Policy

VincentCare Victoria is committed to protecting your privacy in accordance with the National Privacy Principles.  Consistent with the Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000 (the Act), VincentCare Victoriaendorses fair information handling practices.

Any information provided, including identification of individuals, will be used only for the purpose for which it has been collected.

Personal information is confidential and is not passed on to any other agency without your permission.

Statistical information is shared with other departments and agencies. An example of this would be reporting to government agencies regarding the number of people accessing our homeless or aged care facilities.

If you wish to access the information we hold about you or have any questions about this please contact the VincentCare Victoria central office on (03) 9611 9200.

If you have a complaint or would like independent advice about your Privacy rights, please contact the Victorian Privacy Commissioner on 1300 666 444.

Information that has been collected will be amended to reflect factual corrections, differences of opinion will be noted.

Any personal information that is considered to be beyond its use by date will be destroyed.

Hard Copy client records will be securely kept by VincentCare for the period of time expected   or mandated by the relevant government funding body. If a relevant government funding body does not specify the period of time that client records must be kept, VincentCare will keep the client record for seven years from the date the client ceased receiving a service. VincentCare will take reasonable steps to ensure that all hard copy client records are shredded or permanently de-identified when the relevant time period has elapsed.

Reasonable steps will be taken to ensure that any personal information collected will be held secure and only accessible by appointed key holders.

For more information on how VincentCare respects the privacy of all individuals please reference our Privacy Policy.

Email Addresses

Email addresses provided via the website will be used to respond to specific user queries and will only be added to our information mailing list if your permission is given. Your email address will not be disclosed to any other party without your knowledge and consent and as intended, unless required by law.

When you visit the website, our Internet Service Provider’s (ISP) computer server, logs the following information which is provided by your browser for statistical purposes only:

  • the type of browser and operating system you are using;
  • your top level domain name (for example .com, .org, .au, .uk etc);
  • the address of the referring website (for example, the previous website that you visited);
  • your server's IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider's machines).

In addition, the server logs the following information:

  • the date and time of your visit; and
  • the address of the pages accessed and the documents downloaded.

All of this information VincentCare Victoria uses only for statistical analysis or systems administration purposes. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.

Please note that in an effort to promote VincentCare Victoria and its works, VincentCare Victoria may at times purchase contact lists from data companies which comply with the National Privacy Act and ADMA standards. VincentCare Victoria adheres to the National Privacy Act.


Some pages of this website provide the facility for users to subscribe to email mailing lists. To subscribe to these services users must provide a valid email address. These email addresses will only be used for the purpose for which you have provided it and you will not be added to any other mailing lists unless you specifically request that this be done.

Your email address will not be disclosed without your consent.

Links to other websites

This website contains links to other websites. VincentCare Victoria is not responsible for the privacy practices or the content of such websites.

Our privacy policy covers the privacy practices for the website, but does not extend to links to other websites. When you leave the website ( or the state pages of this website, you will be going to websites that are beyond our control. These other websites may send their own cookies to users, collect data, or solicit personal information.

Contact details

If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact the VincentCare Victoria central office on (03) 9611 9200 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.