Louise Cindric Empowers Ozanam House Clients with Essential Tech Skills

Setting up an email, navigating websites, or replying to messages—most of us handle these tasks without a second thought. We know basic tech skills are essential in today’s world, from filling out online forms and applying for jobs to checking bank balances and avoiding scams. But for many experiencing homelessness, these skills can feel out of reach and intimidating. That’s why longtime Ozanam House volunteer Louise Cindric is dedicated to making them accessible to everyone, regardless of their circumstances.

Every Thursday morning, Louise powers up the computers in Ozanam House’s IT room, inviting clients to gather, learn, and connect. With curiosity and determination, participants tackle tasks like sending emails, moving cursors, and crafting documents. The room fills with supportive chatter and shared laughter as they help each other master new challenges, building confidence in a trusted space.

Louise explains her passion for teaching this group: “There’s no one else to help participants with all their daily tech needs,” she says. “Sometimes it’s setting up an account. Other times, it’s replying to an email or helping them figure out their phone when they get stuck. I’m here every week to help with whatever they need.”

Having these lessons on-site at Ozanam House makes a real difference in helping clients feel at ease. “It’s important so that people feel comfortable and can just walk in anytime,” Louise explains. “They see me here all the time and feel more comfortable in their environment instead of going to an external site they don’t know.”

For many, Louise’s classes have been transformative. “I find it hard. I’m not good with technology, but Louise is always patient. No question seems silly. I feel more confident,” shares one participant who attends regularly.

Asked if one can navigate today’s world without tech skills, Louise shakes her head. “No. Everything is going to be technology now. If you ever notice when the internet is down, everyone is completely lost. You can’t even go shopping without the internet anymore. We’re also moving into a cashless society… so clients have to be aware of that.”

Keeping up with these changes is crucial for Ozanam House clients, and Louise ensures they aren’t left behind. She also teaches online safety, guiding clients on avoiding scams and staying protected.

For Louise, this volunteer work is deeply rewarding: “I wouldn’t do it unless it were rewarding. Out of all my jobs, this is one of my favourite ones. I’ve always felt welcome here at Ozanam House, and I get to know everyone. Many have become friends. The sessions are something we look forward to—it’s more of a social event than a learning environment,” she says with a smile.

Through her dedication, Louise is creating more than tech skills; she’s building a community where people can learn, connect, and feel valued. Her work at Ozanam House shows the life-changing impact of sharing knowledge, helping clients take steps toward independence, confidence, and a brighter future in today’s digital world.