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Programs and Services

The Access & Support Program works with people in the Hume and Moreland region with unmet health issues who are eligible for Home and Community Care (HACC) Services.

HACC Services include but are not limited to:

  • Home help
  • Meals on wheels
  • Shopping assistance
  • Community health services
  • Personal care
  • Aged Care Assessment Service

Case workers will work with and support clients in accessing services which will be best suited to their current needs and aspirations. Those clients who require a case manager or support worker for ongoing assistance can also be referred on to an appropriate service.

The Access & Support Program works specifically in the area of linking people in to HACC services and HACC funded health programs.


The Access & Support Program is tailored for people who are:

  • Experiencing financial disadvantage
  • Homeless, or at risk of homelessness (e.g. in a rooming house)
  • Aboriginal or Torres Strait Islander
  • Gay, lesbian, bisexual, transgender or intersex (GLBTI)
  • CALD (Culturally and Linguistically Diverse)
  • Living in rural or remote areas
  • Living with dementia

These people may also have:

  • Poor physical health or chronic illness
  • Mental health issues or psychiatric disability
  • An acquired brain injury
  • Drug and/or alcohol dependency
  • An intellectual or physical disability


There are multiple access points to the Access & Support Program.

  • You can be referred through the Initial Assessment and Planning Team 
  • You can ring the Access & Support Care Coordinator to refer yourself
  • Someone else can call the Program on your behalf; a family member, friend, doctor or another person
  • Service providers (agencies) are encouraged to contact the Program directly to seek further information regarding the Access & Support Program eligibility and the referral process


Phone: (03) 9304 0138
Fax: (03) 9304 0102
Address: 175 Glenroy Road, Glenroy 3046
Office hours: Monday to Friday, 9am to 5pm.

The Community Connections Program is funded by Home and Community Care (HACC) through the Department of Health.