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Programs and Services

Home Care Packages assist older people to remain living at home longer and provides choice and flexibility in the way that care and support is provided at home.

Home Care Packages are government-funded. The client must first apply for a package and then choose from a list of providers. The services available and fees will vary from provider to provider. VincentCare currently operates more than 170 Home Care Packages throughout metropolitan Melbourne and regional Victoria.

There is no minimum age requirement for eligibility but Home Care Packages are predominantly targeted at elderly Australians. In some cases, younger people with disabilities, dementia or special care needs may be able to access a Home Care Package if they have been assessed and approved by an Aged Care Assessment Team; and if a provider is able to offer an appropriate package for the person.

The following packages are available:

  • Domestic Assistance (cleaning, shopping assistance, assistance to pay bills)
  • Personal Care (assistance with showers and dressing, might be ongoing or post hospital admission)
  • Community Transport (to health care appointments, social activities)
  • Health Care Assistance (blister packs, dispensing and supervision via nursing service)

There are four levels of Home Care Packages:

  • Level 1 - people with basic support needs
  • Level 2 - people with low level care needs
  • Level 3 - people with intermediate care needs
  • Level 4 - people with high care needs

How to apply for a Home Care Package

  1. Visit for an eligibility assessment.
  2. Wait to receive a letter advising the outcome of your assessment. 
  3. Wait to receive a letter and be assigned a Home Care Package. This letter will include your unique referral code and the date that you must enter into a Home Care Agreement to prevent your package being withdrawn.
  4. Visit and search for a Home Care Package provider (such as VincentCare) and work out the costs.
  5. Enter into a Home Care Agreement.
  6. Manage your services.

Janet Mark Home Care

Janet's story

A Home Care Package from VincentCare helped Janet improve her life and her confidence.

Read the full story


More Information

Please contact the Home Care Packages team on 03 9321 2912.

The Department of Health and Ageing also offers the following information online:

Department of Social Services website

Department of Health and Ageing Website

Service Co-ordination Tool Templates (SCTT)

Contact Us

Home Care Packages
197 Flemington Road, North Melbourne 3051
T: 03 9321 2912 (Melbourne region) | 03 5831 1840 (Hume/Lower Hume region)


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